DACDIAG PRIVATE LIMITED is committed to respecting the privacy of individuals who use the DACDIAG application and website. This Privacy Policy explains how personal data, including health-related information, may be collected, used, stored, disclosed and otherwise processed in connection with doctor appointments, telemedicine consultations and associated healthcare services. The Policy is intended to promote transparency regarding our practices and should be read together with any applicable terms of use. By using DACDIAG, users acknowledge that they have reviewed this Policy and understand how their information may be processed in accordance with applicable laws.
For the purposes of this Policy, terms such as 'Personal Data', 'Processing', 'Data Fiduciary', 'Data Principal', 'Healthcare Professional', 'Guardian' and 'User' shall be interpreted in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 where relevant. References to healthcare information include information voluntarily provided by users for obtaining medical services through DACDIAG.
This Policy applies to DACDIAG mobile applications, web platforms, customer support interactions, telemedicine features, appointment scheduling tools and related services made available by DACDIAG PRIVATE LIMITED.
DACDIAG PRIVATE LIMITED, having its registered office at Door No. 18/48, Dr. BN. Road (Old North Boag Road), T-Nagar, Chennai - 600017, India, acts as the entity responsible for determining the purposes and means of processing covered under this Policy.
DACDIAG is intended primarily for individuals aged 18 years and above. Minor users may access services only through the involvement and supervision of a parent or legal guardian.
DACDIAG may process information relating to services covered to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to personal data we collect to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to identity information to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to contact information to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to profile information to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process health-related information provided by users, including medical history, symptoms, prescriptions, diagnostic reports and consultation notes, solely for healthcare-related purposes.
DACDIAG may process information relating to medical reports to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to symptoms and diagnoses to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to prescriptions to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to appointment data to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to doctor information to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to telemedicine information to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to video consultation policy to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG does not record video consultations conducted through the platform. Users are requested not to independently record consultations without ensuring compliance with applicable legal requirements.
DACDIAG may process information relating to device information to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to ip address and log data to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to cookies to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to analytics to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may utilize Amazon Web Services (AWS) infrastructure for hosting and operational purposes. Storage locations and processing arrangements may change over time subject to applicable safeguards.
Payment transactions may be facilitated through Razorpay. Users acknowledge that payment-related information may be processed by Razorpay in accordance with its own terms and privacy practices.
DACDIAG may process information relating to purpose of processing to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to legal basis to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to user consent to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to consent withdrawal to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to data sharing to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to healthcare professionals to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to third party service providers to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to government authorities to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to business transfers to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to cross border processing to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to data security to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to encryption to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to authentication to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to access controls to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to data retention to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to backup and recovery to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to data deletion to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to account deletion to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to user rights to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to right to access to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to right to correction to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to right to erasure to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to right to withdraw consent to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to minor users to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to parent and guardian consent to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
Questions, concerns or complaints regarding this Policy may be directed to the Grievance Officer at oviya@dacdiag.com. DACDIAG will review and address grievances in accordance with applicable requirements.
DACDIAG may process information relating to security incidents to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to fraud prevention to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to telemedicine disclaimer to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG is not intended to replace emergency medical services. Individuals experiencing a medical emergency should immediately contact local emergency responders or visit the nearest healthcare facility.
DACDIAG may process information relating to policy updates to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to contact information to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to governing law to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to severability to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.
DACDIAG may process information relating to final provisions to the extent reasonably necessary for providing services, maintaining operational efficiency, meeting legal obligations, protecting users, investigating misuse, enhancing user experience and supporting continuity of healthcare delivery. Processing activities are undertaken in a manner intended to align with applicable legal requirements and organizational practices. The exact categories of information involved may vary depending upon the nature of the services utilized by the user.